Departments

Hospitalization

Your Questions about your Hospitalization
from your arrival to when you get out of the Hospital

Our Services

The social department

It will help you to find solutions in case of worries or problems which are keeping with your disease or your hospitalization.
- Homecare
- Stay of convalescence, of revalidation
- Possibilities of financial help
- Administrative procedures
- Investments
- Listening and support ...
The social service collaborates with the various players both internal (doctors, nurses, paramedical and administrative team,…) and external (home help service, official organizations, physicians).

 

How can you call on it ?
• By phone
- coordinator : 02/541.34.27
- team : 02/541.36.45 - 02/541.36.46 - 02/541.36.07
• through the nurses, paramedical, medical or administrative team

 

Anything which can contribute to the improvement of your comfort and your quality of life, is concern of ours.
Your problems will be looked into, in the strictest confidence.
For more information : click here

 

The mediator

If you are not satisfied with the care quality, the staff, the services,…, do not hesitate to contact the mediator of the Institute, who will do his best to find solutions.
His office is located in the ground floor (close to the shop)

His phone number is : 02/541.35.11.

For more information : click here
 

Moral, phylosophic or religious assistance

Your philosophical or religious convictions wil be respected. Only people who asked for the assistance of a secular consultant or a priest they chose, will have the visit from these ones. You can ask it at the time of your admission or during your hospitalization.

 

The intercultural mediation – the interpreters

The official of the floor has the list of staff members who speak foreign languages. Usually, this list enables you to find translator if need be.
In case of problem, you can contact the intercultural mediator who will try to help you to find an answer to your questions :
Intercultural mediator : 02/541.36.19
For more information : click here

 

The volunteers

- The room service : a enthusiastic volunteers team, led by «Les Amis de l’Institut Bordet», offers coffie or tea afternoon and sells sweet things to people who whish.
- The Library : every Monday, between 2p.m. and 5p.m., Red Cross volunteers come by in the rooms to suggest you, loaned, books and journals.
- The visits for the hospitalized patients : the volunteer is not a professional, he offers you his spontaneity and kindness, he gives you a pratical limitated but not a medical help.

 

Bordet’n family

Why a space intended for families ?
Cancer and its "prise en charge" have a knock-on effect on families. Almost 30% of children whose the parents have a cancer, have disorders which are a familial concern. But the quality of the family background is important to face cancer. So, a support is necessary for the families.
Thanks to the support of asbl «Bordet’n Wellness», from «Amis de l’Institut Bordet», our Psycho-Oncology Department created a unit in order to offer this support. This unit is led by psychologists who have been trained to deal with children.
(Go to the web page Familly Space)

 
Three types of suports are suggested to families :

- Bordet’n Kids (from 3 to 11 years old) : a reception area, in creative workgroup form, every Wednesday afternoon, from 2p.m to 6p.m. Entrance free.
 
- Bordet’n Teens (from 12 years old): a place which suggests an exchange program online (real-time), with psycologists to teenagers, an email adress where they can ask them a question 24h a day, as wel as the organizing activities every Wednesday afternoon, from 2p.m to 6p.m.
 
- Bordet’n Parents : an exchange place for parents who have a cancer. How to talk to children ? What to say to them and how ? In order to answer these questions, the Psycho-Oncology team organizes, every month, information sessions. Registration preferable.
 
Inscriptions and other informations are available at the secretarial offices of the Psycho-Oncology Service: 02/541.33.26.

 

Your letters

The letters is delivered every day. You can give your letters to send to the Nurse Office of your floor.
 

The Cafeteria

- It is located in the first floor of the Polyclinic, in a bright, sunny, friendly and welcoming surroundings. Do not hesitate to go there with your relatives.
- It is open, from Monday to Friday, from 10a.m to 6p.m (except public holidays).
- From breakfast to dinner, there is a varied menu, and also there are a daily special and a menu which change every day. You can, by phone (inside line phone 1.36.86) book a table or a course. The courses can be taken away.
- In the afternoon, you can drink a tea or a coffie with pastries.

 
The shop

- It is located at the ground floor of the Hospitalization.
- It is open : from 7.30a.m to 6 p.m during the week and from 10.30 a.m to 5.30 p.m. on Saterday, Sunday and public holiday.
- You can find there : hot and cold drink , sandwichs made on site, pastries, cookies, confectionery, ice creams,…
- newspapers and magazines, gifts and flowers, a selection of toiletries,…
- From 8 a.m, you can have a breakfast in the living room next to the shop. You can order your sandwich (call this number 1.36.88 – inside line phone), so that you can avoid the queue during lunch time.
The shop and the cafeteria are managed by the asbl «Notre Boutique».

In front of the Admission Office, machines are at your disposal : cool drinks, dairy products, cookies, …

 

Update of this page : 12/2009