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Covid-19 : Welcoming you in complete safety is our priority!

Info patients and general practitioners :
TEL : 02 541 31 11

Safe takeover of consultations and treatments

In line with the successive phases in coming out of lockdown, the Jules Bordet Institute is progressively resuming all its consultation, treatment and hospitalization activities. TREATING YOU IN COMPLETE SAFETY IS OUS ABSOLUTE PRIORITY. We are doing everything possible in terms of hygiene and the organisation of our reception and care pathways to welcome you with  confidence in optimal conditions for your own safety and the safety of our teams. 

What you need to know before coming to the hospital:

  • Accompaniers are allowed subject to certain conditions.
    • You can be accompanied by one person only (an adult) if you attend for an oncology consultation and your accompanier enters the consulting room with you. 
    • If you are attending for a medical-technical act, tests or for the day hospital, no accompanier will be allowed (except in exceptional cases) so as to avoid having too any people in the waiting rooms at any one time. 

Visits to hospitalised patients allowed under certain conditions

Good news! Visits to hospitalised patients are now allowed. However, to protect patients and staff we ask you to respect certain rules:  


Arrangements for visiting hospitalised patients from this Tuesday 2 June 2020 

  • You can only visit loved ones from the 3rd day of hospitalisation at the Institute. Visits are not yet allowed for hospitalisations of a shorter period  
  • Only one visitor (and always the same one) is allowed per patient.  It will be possible to identify this sole visitor during the formalities for granting admission to the Institute.    
    For the visitor: You will be notified by text message as soon as it is possible to come to the Institute. Be sure to have the text message and ID card with you on arrival.   Please note that if you yourself show symptoms (cough, fever, breathing difficulties), you will be refused access to the Institute.  
  • Strict visiting hours apply: between 3 pm and 8 pm during the week, at weekends and on public holidays. Please strictly respect these times. No visits are permitted outside these times. 
  • Visits are limited to 30 minutes maximum.
  • You will be requested to remain in the patient's room throughout the visit.
  • If your loved one is infected with COVID19, no visits are allowed (except in exceptional cases). 
  • If your loved one is hospitalised in the haematology unit (B3) or in intensive care (ASTI or RESI), specific measures apply: Please contact the hospital to find out more about visiting your hospitalised loved one in this case. 
  • We ask you to be particularly attentive to  protection measures to avoid any risk of spreading the virus:
    • Wear your mask throughout your visit (you will be issued with a mask on arrival at the Institute).
    • Respect the distancing of 1m50 from your loved one.
    • Wash and disinfect your hands carefully before and after your visit.
    • Wear the gown the nursing staff in the care unit will give you. 

We understand that these measures can be uncomfortable for your visit. We introduced them to provide maximum protection for patients, their loved ones and staff against the spread of the Covid19 virus.    Our teams thank you for your understanding and for respecting these rules. The unit doctors and nursing staff will be pleased to answer any questions.  

If you have any questions, please call the following number: 02 541 31 11


Frequently Asked Questions (FAQ)

If you have not received a phone call or message to cancel it, it means your appointment still applies. Be sure to arrive on time. 

We are here for you!