TREATING YOU IN COMPLETE SAFETY IS OUR ABSOLUTE PRIORITY. We are doing everything possible in terms of hygiene and the organisation of our reception and care pathways to welcome you with confidence in optimal conditions for your own safety and the safety of our teams.
Please arrive 20 minutes before your appointment (but no earlier)
Before your arrival, prepare your Bordet medical file number. It will be asked at the entrance.
Do not come to the Institute if you show symptoms of Covid or any other contagious disease.
Wearing the mask is obligatory at the Institute.
Keep a social distance of 1.5m from any person you may enconter at the Institute
Disinfect your hands before coming. Hydroalcoholic gel is availabe at the Institute.
Conditions of visits to hospitalised patients
Visits to hospitalised patients are once again authorised.
Exceptions continue to apply for certain departments, protected hematology in particular.
Wearing a facemask is compulsory and the consumption of food is prohibited.
- Visiting hours:
- between 5 pm and 8 pm during the week.
- between 3 pm and 8 pm at weekends and on public holidays.
We nevertheless ask you to limit the number of visitors.
The doctors and staff will be pleased to answer any questions.
Info : 02 541 31 11
Accompanying persons
Persons accompanying out-patients (consultations and technical medical procedures) are allowed
- If there is a long waiting time, accompaniers can wait in the COSY.
- Underage children are NOT allowed in the Institute, except in special circumstances (this also applies to the COSY)
Frequently Asked Questions (FAQ)
If you have not received a phone call or message to cancel it, it means your appointment still applies. Be sure to arrive on time.
The cancellation of many appointments during the lockdown will have an impact on the organisation of our consultations during the coming weeks. Indeed, certain appointments have now become urgent and must be quickly scheduled. This means your appointment could be postponed. But rest assured that if your doctor considers your appointment urgent and/or necessary it will not be postponed.
Persons accompanying out-patients (consultations and technical medical procedures) are allowed
- If there is a long waiting time, accompaniers can wait in the COSY.
- Underage children are NOT allowed in the Institute, except in special circumstances (this also applies to the COSY)
In this case please contact us so your specialist doctor can assess the situation before having you come to the Institute and inform you of special arrangements for patients who have tested positive for Covid-19 or have reason to believe they may have contracted Covid-19. Rest assured that if your consultation is urgent and necessary we will see you, COVID or no COVID.
No, our hospitalisation units have been reorganised to ensure that our patients who may be carrying Covid-19 or who may have contracted it are hospitalised in separate units with a dedicated nursing staff. All patients hospitalised are tested for Covid-19 and strict hygiene measures have been put into place to protect all our patients during their time at the Institute.
All our patients are hospitalised in a single room. Double rooms are only envisaged for our patients following the guarantee of negative results in the Covid-19 screening tests.
Visits to hospitalised patients are once again authorised.
Exceptions continue to apply for certain departments, protected hematology in particular.
Wearing a facemask is compulsory and the consumption of food is prohibited.
- Visiting hours:
- between 5 pm and 8 pm during the week.
- between 3 pm and 8 pm at weekends and on public holidays.
We nevertheless ask you to limit the number of visitors.
The doctors and staff will be pleased to answer any questions.
Info : 02 541 31 11
Our psychologists are there to help you.
Two special phone lines are also available.
- Please feel free to call :
- 02 / 541 33 04
- 0487 / 11 94 28
If you hear nothing from us that means nothing changes for you. Your operation will take place. The Institute will contact you directly if it has to be postponed.