65 interventions/ month
20 languages spoken
INTERCULTURAL MEDIATION / RELIGION
FielD, technologies anD MethoDs
Interpretation (in triad) Conﬂict mediation Administrative assistance Supportive discussions
Anne Carlier Coordinator of Quality and Intercultural Mediation
Missions Facilitating the quality of interaction between patients and
the hospital Improving understanding Creating an environment of mutual trust Eliminating obstacles to good communication
5 mediators ensure that these services are available around-the-clock.
introDuction Itself rich in cultural diversity, the Institute has a dynamic intercultural mediation team available to work with patients from various cultures.
Our purpose is to show understanding in our interactions with others, to help overcome cultural and linguistic barriers, and to contribute to a world in which boundaries are removed while differences are respected. Anne CArLier, intercultural Mediation
religion The Institute is a secular establishment. Religion is kept strictly within the private sphere and does not play a role in the hospital’s management. However, out of respect for the religious and philosophical beliefs of its patients, the Institute can provide patients with the assistance of a relgious or secular counselor.