On arrival
The secretaries at Reception provide you with information, take care of the administrative formalities and organise your care path. The departmental secretary is your main contact at Reception.
- Opening hours:
The Sampling Centre is open continuously from Monday to Friday from 7.30 a.m. to 4.00 p.m. - Location:
125, Boulevard de Waterloo (ground floor), 1000 Brussels. Follow the “Prélèvements” (Sampling) pictogramme (below)
- Contact:
Phone : (+32) (0)2 541 37 31. - By appointment or not?
It is recommended to make an appointment in advance. If you do not have an appointment, take a ticket and wait in the waiting room. If you have an implanted device (CVAD), you must have an appointment. Please say so when you register with the secretary. - What documents to bring?
Bring your requests for tests, except if the doctor at the Institut Jules Bordet has asked for the sampling electronically. - Do I have to be fasting?
Your doctor will tell you whether you have to be fasting for the sampling. If you have to be fasting, you can nevertheless drink water and take your morning medication. Try to drink 2 large glasses of water before coming to the Sampling Centre.
Our imaging departments are equipped with conventional techniques and the very latest technologies. There are 2 imaging departments at the Institut Jules Bordet: the nuclear medicine department and the radiology department.
- By appointment or not?
The examinations are carried out on the ground floor, except for chest X-rays. The secretaries in the nuclear medicine and radiology departments are there to schedule your appointments and to give you all the information needed to prepare you for your examination. - Opening hours:
The imaging departments are open from 8.00 a.m. to 5.00 p.m. - Contact and location (Medical Imagery) :
- Phone : +32 (0)2 541 73 74
- Email : info.imagerie@bordet.be (only for information, not for making appointments)
- When you arrive, register directly at the desk on the 6th floor at 121, boulevard de Waterloo for all imaging examinations - Contact et location (Nuclear Medicine) :
- Phone: +32 (0)2 541 32 41 (32 42)
- Register first at Reception at 121, boulevard de Waterloo (ground floor) before going to level -1.
Follow one of these pictogrammes:
- Opening hours:
The radiotherapy department is open from 7.00 a.m. to 7.00 p.m. - Contact:
For consultations with your radiotherapist:
- Phone: +32 (0)2 541 37 23
For treatments:
- Phone : +32 (0)2 541 38 00.
- Email : accueil.radiotherapie@bordet.be - Location:
Go directly to radiotherapy reception, accessible either via 121, boulevard de Waterloo (level +1), or from the radiotherapy courtyard, rue Breughel. There is no parking in the radiotherapy courtyard except for patients with limited mobility. For patients undergoing radiotherapy treatment, there is provision for some of the parking costs to be paid at the Interparking Porte de Hal. Ask at the reception desk.
Follow the “Radiothérapie” (Radiotherapy) pictogramme:
- By appointment or not?
The staff are available to you to arrange your appointment (obligatory) and to give you all the information about your treatment.
Your doctor will refer you to the Day Hospital for a treatment (chemotherapy, transfusion, etc.) or a diagnostic examination (puncture, etc.) that does not need you to spend a night in the hospital.
The Day Hospital at the Institut Jules Bordet has 12 single rooms with an ensuite, television and radio.
- Opening hours:
The Day Hospital Admissions office is open from Monday to Friday from 7.00 a.m. to 5.00 p.m. - Contact:
- Phone : +32 (0)2 541 33 78 - Location :
The Day Hospital is on the 8th floor of the Hospitalisation wing. When you arrive, first go to the Admissions reception via 121, boulevard de Waterloo. Follow the pictogrammes below :
Your hospital stay is decided in agreement with your doctor. Please go to the Admissions Department for the formalities. You will then be directed to the care unit where the nursing staff will look after you.
- Opening hours:
The Hospital Admissions office is open from Monday to Friday from 7.00 a.m. to 5.00 p.m. Outside these hours, please go to the Reception at 121, boulevard de Waterloo. - Contact:
- Phone : +32 (0)2 541 33 41.
- Email : admissions@bordet.be - Location
Enter via 121, boulevard de Waterloo and follow the “Hospitalisation” pictogramme
Links to:
- Déclaration d'admission (Admission registration)
- Explications concernant votre admission (Explanation about your admission)
- Biens et services (Goods and services)
The patient undertakes to:
- Provide correct personal information
- Cooperate with the care teams
- Respect
• the other patients and their family and friends
• the staff as a whole
• the premises and equipment
• the Institute’s regulations - Accept that the Institut Jules Bordet, as a university hospital,
trains health professionals
The Institut Jules Bordet undertakes to :
- Provide quality care
• suited to your medical and psychosocial needs
• in consultation with your GP
• administered by competent and experienced multidisciplinary teams
• using the appropriate equipment
• by proposing n - Respect
• your right to accept or refuse treatment
• your safety
• your intimacy and your privacy
• the confidentiality of your medical and administrative data - Guarantee
• that you are provided with clear and comprehensible
information on your care and the related costs
• that you have access to your medical details in accordance
with the law
• that you know exactly who you are dealing with during the treatment
•that you have access to an interpreter if you speak neither French
nor Dutch
• that you have access to an ombudsman
• that you have access to a religious or philosophical counsellor in
accordance with your beliefs and who is recognised by the Institute
• that your comments and suggestions will be heard and taken into account.
Your safety
Your valuables
The hospital is a public building where many people pass through. Despite the measures that have been put in place and our vigilance, the risk of objects being stolen exists. Never leave them unsupervised. The hospital cannot be held liable for theft and losses.
If you are hospitalised, it is sometimes possible to leave your valuables at Admissions Reception. Ask the nurse.
The single rooms in the surgical departments have a safe in which you can put your possessions in complete safety.
Tell the nurse of any problems straightaway. She will warn the internal security service.
Safety in the hospital
The Institut Jules Bordet has taken various steps to ensure the safety of patients and staff.
- Security officers are always on duty in the hospital.
- Outside visiting hours, hospital wards can only be accessed using entry passes.
- There is a videosurveillance system in place inside and around the hospital.
- The single rooms in the surgical departments have a safe.
- The hospital encourages payments to be made electronically.
- Vigilance awareness campaigns are carried out regularly, both internally and externally.
Titre
Services available to you
Restaurant and shop
The restaurant is located on the 1st floor at 121, boulevard de Waterloo. It is open from 8.00 a.m. to 6.00 p.m. on weekdays (closed at the weekend).
The shop is located on the ground floor of the Hospitalisation wing and warmly welcomes you in a comfortable setting. Do not hesitate to go there with your family and friends. There you will find light snacks, books and magazines, toiletries, gifts, flowers, etc. The shop is open from 7.30 a.m. to 4.00 p.m. on weekdays and from 11.00 a.m. to 5.00 p.m. at the weekend.
Contact:
Phone : +32(0)2 541 36 86
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Partnership with hotels
The Institut Jules Bordet has forged links with two hotels providing high-quality accommodation
Hôtels Manos (4-star)
You can book a room for a night or, for longer stays, a two-bedroom apartment for a week or a month in one of the MANOS hotels in Brussels. These three hotels have the advantage of being situated near our Institute. For further information, please contact the secretaries at Reception.
Contacts
- Phone: 32 (0)2 539 02 50
- Fax : 32 (0)2 537 57 29
- Email : stay@manosstephanie.com
- Website : http://www.manosstephanie.com/
Hôtel les Bluets (2-star)
This small hotel on rue Berckmans in St-Gilles has 8 rooms and offers patients of the Institut Jules Bordet reasonable prices for short and/or long stays. For further information, please contact the hotel “Les Bluets”.
Contacts :
- Phone : +32 (0)2 534 39 83
- Email : info@bluets.be
- Website : http://www.bluets.eu/
Support and assistance
The Institut Jules Bordet wishes to ensure that the religious or philosophical convictions of all are respected.
Only people who have requested the support of a lay counsellor or of a minister of the religion of their choice will receive a visit from them. Do not hesitate to ask the head nurse to ask for a visit when you are in hospital.
Thanks to the support of “Amis de l’Institut” (Friends of the Institute), our Psycho-Oncology department runs a space intended to offer support to your children. Psychologists organise creative workshops every Wednesday afternoon from 2.00 p.m. to 6.00 p.m.
It is open to all and is free-of-charge.
Volunteers of the “Amis de Bordet” and the Red Cross greet you at the various entrances of the Institute. They are there to guide you and give you any practical information. The volunteers are not healthcare professionals. They offer you their experience, their willingness to help and their kindness and give you timely practical and non-medical help.
A team of volunteers, supported by the “Amis de l’Institut”, provides coffee or tea in the afternoon.
The Red Cross volunteers also pass through the rooms every Monday between 2.00 p.m. and 5.00 p.m. to offer books and magazines on loan.
Various patient organisations, “Vivre comme avant”, “les Mutilés de la Voix” and “Comme une Bulle d’Oxygène (Volont’R)” and other support associations are partners of the Institut Jules Bordet.
The Institut Jules Bordet is committed to providing you with the very best service and care. However, it is possible that some aspects of the care do not run as planned. If you have any comments, suggestions or complaints, you can contact the mediation service.
The hospital mediation service is free-of-charge and independent.
The mediator, with your cooperation and that of the person who is the subject of the complaint, helps you to get answers to your questions and, in case of disagreement, seeks to arrive at a consensus. If you are not satisfied with the result of the action proposed, the mediator tells you about the other alternatives for dealing with your request.
Contacts :
• Phone : +32 (0)2 541 35 11
• Email : mediation-ombudsdienst@bordet.be
Intercultural mediation helps patients who have difficulty speaking or understanding French or Dutch. The aim: to guarantee to all accessibility and optimum quality of care.
Intercultural mediation provides interpreters who translate what the patient and the staff are saying, faithfully and respecting professional secrecy.
Do not hesitate to ask the head nurse to ask one to come and see you during your hospital stay or at Reception for a consultation. Please make this request as soon as you know the date of your consultation.
Languages available: Russian, Belarusian, Ukrainian, Turkish, English, Albanian, Macedonian, Serbian, Spanish, classical and dialectal Arabic, Polish, Romanian
Contact :
Phone : +32 (0)2 541 36 19
The welfare service attached to the hospital can support you and your family and friends with your administrative procedures (social security, applications for benefit, etc.). It can also help you to resolve welfare difficulties and prepare for when you leave hospital by proposing different solutions: help at home, a convalescence stay, admission to a care home, etc.
Contact :
Phone : +32 (0)2 541 36 45 (ou 36 46)
Belgian law prohibits the use of tobacco in public places. Therefore smoking is not allowed anywhere in the hospital. However, if you are an in-patient and a smoker, a smoking cessation nurse will offer you an alternative to tobacco in the form of a nicotine substitute (patches, gum to chew, pastilles to suck). This service is free-of-charge and is under medical supervision. It guarantees you a comfortable stay while eliminating cravings.
The damage to health caused by tobacco is well known. Various cancers are promoted by active or passive smoking. It is not easy to quit this addiction. The professionals in our Centre d’Aide aux Fumeurs (CAF) are there to help you. Doctors or psychologists, the smoking cessation specialists of the CAF provide individual or group consultations, at the Institut Jules Bordet or at the office. At your request, the doctor treating you can be informed of your progress with giving up. The aim: to give you every chance to stop smoking!
Contacts :
• Catherine Primo, smoking cessation specialist.
- Phone : +32 (0)2 534 54 68
- Email : aideauxfumeurs@bordet.be
• Martial Bodo, psychologist – smoking cessation specialist (French-speaking)
- Phone : +32 (0)497 108 100
• Hilde Vandecasteele, psychologist – smoking cessation specialist (Dutch-speaking)
- Phone : +32 (0)496 170 380
Location :
- The CAF offices are situated at 107, boulevard de Waterloo, 1000 Brussels.
- The consultations take place at the Screening centre, at 125, boulevard de Waterloo, 1000 Brussels (5th floor).
Our medical teams
At the Institut Jules Bordet you are looked after by a multidisciplinary medical team.
It is made up of healthcare professionals specialising in oncology who work together so that you can benefit from the best treatment.
These multidisciplinary oncology meetings (COM) bring together the various medical, nursing, psychological and paramedical areas of expertise.
Our nursing and paramedical teams
Working together with the doctors, the paramedical team intervenes when specialist assistance is required to back up your treatment or to improve your comfort and quality of life. Physiotherapists, psychologists, speech therapists, dieticians, occupational therapists and nurses specialising in aesthetic treatments or pedicures work together all the time with the medical team and the healthcare team. Coordination nurses in oncological care (ICSO) are available to act as a link between all your internal and external care providers at the Institut Jules Bordet.
Partage des données médicales
Dans l’objectif d’assurer la continuité des soins, il est possible de partager certaines de vos données médicales avec votre médecin traitant et d’autres établissements de santé belges. La mise à disposition n’est pas automatique. Votre accord explicite est nécessaire pour que les données médicales, issues de vos soins à l’Institut Bordet, soient accessibles par les autres prestataires de soin. Vous pouvez donner votre accord en signant le formulaire de consentement de partage de données avec les réseaux de santé :
ABRUMET, Réseau de santé wallon, COZO.