Do you have a question about the content of the invoice received?
Before contacting our services we suggest you consult the “FAQ” section that lists the most frequently asked questions followed by the clear and precise answers given by the Invoicing Department.
We invoice our services per period and in principle deduct any paid consultation from the final amount invoiced. If this is not the case please email us a copy of proof of payment (receipt, bank statement).
If you want a payment plan you need to contact our Collection Department (by telephone on 02/541.34.34 or by mail to email@example.com). We will then be able to inform you about the various payment plans available. Any request for a payment plan will incur administrative costs of between €10 and €20.
If you are part of a study your invoice is not necessarily paid by the study. A distinction must be made between what is paid by the study and what is not.
On the occasion of each request of this kind we have to contact the Studies Department to learn of their decision regarding any possible rebilling.
Once we learn of their decision we will be able to rebill if necessary.
Invoicing is carried out monthly: It is not possible for us to invoice every service/patient individually. As a general rule you should therefore count about two months between the date of the service and the time the patient receives the invoice.
If you have never physically attended the Institute for a consultation, an examination or hospitalisation then the invoice is likely to be for tests subcontracted out to our laboratories (prescribed by an external doctor) and for which you have been invoiced directly. If this is not the case then it could be a mistake. Do not hesitate to contact us directly.
Only hospitalisation invoices (day or including overnight stays) are covered by the system of third-party payer. In this case the insurance pays the hospital directly, provided the admission statement has been registered.
Hospital outpatient or care provision invoices as well as invoices for ambulances or medicines are not covered by the third-party payer system. You pay these invoices yourself and then pass them on to your insurer.
If the invoice is for services and equipment to which the mutual health insurance provider does not contribute, then these amounts are payable in full by the patient. That is why your insurance is refusing to pay these amounts.
Generally speaking, the insurance does not contribute when the patient’s mutual health insurance provider does not pay anything.
If we have no information regarding your mutual health insurance provider at the time of drawing up your invoice it is sent to you without insurability.
You simply have to place your mutual insurance sticker on your invoice and return it to us by post. We will then make the necessary correction.
I have a réquisitoire (medical payment card) from the CPAS. I do not therefore need to pay the invoice received.
The CPAS does not pay all costs.
You remain liable for certain costs.
I have received an invoice with an amount to be refunded but I am still waiting to receive this refund.
For technical reasons it is not possible for us to make automatic refunds. We ask you to contact us by mail so as to check the basis for this refund and to give us your account number.
The refund will be made within two weeks of receiving your request.
We work with medical assistants. These consult under the supervision of a resident doctor or professor whose name appears on your invoice.
Indeed you may never have seen this doctor, but legally we are obliged to state on the invoice the name of the doctor who is in charge of the unit that covers the services of the trainee doctors for the day in question.
We invite you to contact our department.
All refunds are subject to having checked your account at the Bordet Institute.
You have BIM/OMNIO/VIPO or other status and have not been invoiced in accordance with your preferential system?
If any of the services invoiced is erroneous or unjustified you can submit a complaint by email address to our department (firstname.lastname@example.org).
If you have received an attestation de soins (care statement) for the disputed services you can also send this to us.
A doctor can charge fee supplements if he or she is not conventionné (contracted to charge set fees) or only partly conventionné.
You can find out whether or not a doctor is conventionné at the INAMI website https://ondpanon.riziv.fgov.be/SilverPages/fr) and at the consultations secretariat where you can find out during which time slots the doctor is conventionné.
We therefore invite you to contact the consultation on this matter.
When making an appointment we also suggest that you ask the consultation secretary about the doctor’s conventionné status.
We suggest that you contact the Collection Department to sort out the situation, by telephone on 02/541.34.34. You can also contact us by mail at: email@example.com
A family member has recently died and Institute invoices have to be paid. What steps should you take?
We invite you to contact the Collection Department (02.541.34.34 – firstname.lastname@example.org) with details of the notary charged with the succession and a copy of the death certificate.
We invite you to contact our teams on
- 02/541.39.91 for any questions concerning your invoice, from Monday to Friday between 8.30 and 12.30.
- 02/541.34.34 for any questions concerning your reminder, from Monday to Friday between 8.30 and 12.30.
We will be pleased to answer.
You can also contact us by mail addressed to: email@example.com
Important note: any complaint concerning an invoice must be made in writing (by email or by post).
Patients can also come to our office in person, by appointment only, from Monday to Friday between 8.30 and 12.30
- New address:
Institut Jules Bordet
Rue Meylenmeersch 90, 1070 Bruxelles
You will find us on the ground floor – Route 1985.
Note: When you contact us by telephone or mail, we will need the information that enables us to identify you and to identify the question concerning your invoice!
We invite you to have the invoice ready. The invoice number is given on the top right of the first page of the invoice (highlighted in yellow). This number is preceded by your file number that enables us to identify you. Please have this ready also.