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Practical informations

Your visit to the Institut Jules Bordet

On arrival

The secretaries at Reception provide you with information, take care of the administrative formalities and organise your care path.

The departmental secretary is your main contact at Reception.

Support and assistance

The welfare service can support you and your family with your administrative procedures. It can also help you to resolve welfare difficulties and prepare for when you leave hospital by proposing different solutions: help at home, a convalescence stay, admission to a care home, etc.

Our healthcare professionals


Our medical teams

At the Institut Jules Bordet you are looked after by a multidisciplinary medical team.

It is made up of healthcare professionals specialising in oncology who work together so that you can benefit from the best treatment.

These multidisciplinary oncology meetings (COM) bring together the various medical, nursing, psychological and paramedical areas of expertise.

Our nursing and paramedical teams

Working together with the doctors, the paramedical team intervenes when specialist assistance is required to back up your treatment or to improve your comfort and quality of life. Physiotherapists, psychologists, speech therapists, dieticians, occupational therapists and nurses specialising in aesthetic treatments or pedicures work together all the time with the medical team and the healthcare team. Coordination nurses in oncological care (ICSO) are available to act as a link between all your internal and external care providers at the Institut Jules Bordet.

Services available to you

Restaurant and shop

The restaurant is located on the ground floor (90 Rue Meylemeersch, 1070 Anderlecht). It is open from 11.30 a.m. to 3 p.m. on weekdays (closed at the weekend).

The shop is located too on the ground floor and warmly welcomes you in a comfortable setting. Do not hesitate to go there with your family and friends. There you will find light snacks, books and magazines, toiletries, gifts, flowers, etc. The shop is open from 7.00 a.m. to 6.00 p.m. on weekdays and from 11.00 a.m. to 6.00 p.m. at the weekend.   

  • Contact:
    • Phone : +32(0)2 541 36 86

Our Invoicing – Collection service

Our Invoicing – Collection service is available for all questions relating to your invoices and payments, by appointment only, from Monday to Friday from 8.30 am tot 12.30 pm.

  • Address : Institut Jules Bordet
    Rue Meylemeersch 90, 1070 Bruxelles (We are located on the ground floor – Route 1985)
  • You can contact us at
    • 02/541.39.91 for all your questions regarding your invoice or to make an appointment, from Monday to Friday from 8.30 am to 12.30 pm ;
    • 02/541.34.34 for all your questions regarding your payment or reminder or to make an appointment, from Monday to Friday from 8.30 am to 12.30 pm

General information about Bordet Institute invoicing

The Patient Invoicing Department is your contact point for any post-invoicing questions. 

  • Invoices will generally be sent out within 8 to 10 weeks of your visit to the hospital. 
  • You may receive invoices additional to your main invoice at a later date. These invoices can be sent out up to two years from the date of the services in question.
  • To avoid any collection charges, we request you to respect the payment deadline as stated on the invoice. 

Before contacting our services we request you to consult the various questions and answers on the page FAQ

Your safety

Your valuables

The hospital is a public building where many people pass through. Despite the measures that have been put in place and our vigilance, the risk of objects being stolen exists. Never leave them unsupervised. The hospital cannot be held liable for theft and losses.

If you are hospitalised, it is sometimes possible to leave your valuables at Admissions Reception. Ask the nurse.
The single rooms in the surgical departments have a safe in which you can put your possessions in complete safety.

Tell the nurse of any problems straightaway. She will warn the internal security service.

Safety in the hospital

The Institut Jules Bordet has taken various steps to ensure the safety of patients and staff. 

  • Security officers are always on duty in the hospital.
  • Outside visiting hours, hospital wards can only be accessed using entry passes.
  • There is a videosurveillance system in place inside and around the hospital.
  • The single rooms in the surgical departments have a safe.
  • The hospital encourages payments to be made electronically.
  • Vigilance awareness campaigns are carried out regularly, both internally and externally.

Sharing medical data

The health networks in Belgium permit the secure electronic sharing of medical information and health data between all Belgian hospitals and non-hospital doctors and care professionals. This approach is designed to permit – for persons having given their permission – the continuity of care between healthcare professionals in all circumstances.

Regulations governing the processing of personal data of patients