On arrival
The secretaries at Reception provide you with information, take care of the administrative formalities and organise your care path.
The departmental secretary is your main contact at Reception.
- Opening hours:
The Sampling Centre is open continuously from Monday to Friday from 7.30 a.m. to 4.00 p.m.
- Location:
90, rue Meylemeersch, 1070 Anderlecht on the ground floor.
Go to the reception desk or to the terminal at the entrance of the hospital. You will receive a ticket with the route number to follow. When you arrive at te ward, validate this ticket in the waitingroom.
- Contact (Alev Uygun) :
- Tel : (+32) (0)2 541 37 31
- Email : accueilprelevements@hubruxelles.be
- By appointment or not?
It is recommended to make an appointment in advance. If you do not have an appointment, take a ticket and wait in the waiting room. If you have an implanted device (CVAD), you must have an appointment. Please say so when you register with the secretary.
- What documents to bring?
Bring your requests for tests, except if the doctor at the Institut Jules Bordet has asked for the sampling electronically.
- Do I have to be fasting?
Your doctor will tell you whether you have to be fasting for the sampling. If you have to be fasting, you can nevertheless drink water and take your morning medication. Try to drink 2 large glasses of water before coming to the Sampling Centre.
Our imaging departments are equipped with conventional techniques and the very latest technologies. There are 2 imaging departments at the Institut Jules Bordet: the nuclear medicine department and the radiology department.
- By appointment or not?
The examinations are carried out on the ground floor, except for chest X-rays. The secretaries in the nuclear medicine and radiology departments are there to schedule your appointments and to give you all the information needed to prepare you for your examination.
- Opening hours:
The imaging departments are open from 8.00 a.m. to 5.00 p.m.- Reception Nuclear Medicine : 7.30 a.m to 4.30 p.m
- Reception Nuclear Medicine : 7.30 a.m to 4.30 p.m
- Contact and location (Medical Imagery) :
- Tel: +32 (0)2 541 73 74
- Email : info.imagerie@bordet.be (only for information, not for making appointments)
- Contact et location (Nuclear Medicine) :
Road 2850 Floor -1- Tel (PET Scan) : +32 (0)2 541 37 47
- Tel (SPECT) : +32 (0)2 541 30 93
- Email : mednucrdv@bordet.be (only for appointments)
- Opening hours
The radiotherapy department is open from 7.00 a.m. to 7.00 p.m.
- Contact
- For consultations with your radiotherapist:
- Tel: +32 (0)2 541 30 00
- Email: accueil.cons.radiotherapie@hubruxelles.be
- For treatments:
- Tel: +32 (0)2 541 38 00
- Email : accueil.cons.radiotherapie@hubruxelles.be
- For consultations with your radiotherapist:
- Location
Go directly to radiotherapy reception, accessible either via 121, boulevard de Waterloo (level 0/1), or from the radiotherapy courtyard, rue Breughel. There is no parking in the radiotherapy courtyard except for patients with limited mobility. For patients undergoing radiotherapy treatment, there is provision for some of the parking costs to be paid at the Interparking Porte de Hal. Ask at the reception desk.
Follow the “Radiothérapie” (Radiotherapy) pictogramme:
- By appointment or not?
The staff are available to you to arrange your appointment (obligatory) and to give you all the information about your treatment.
Your doctor will refer you to the Day Hospital for a treatment (chemotherapy, transfusion, etc.) or a diagnostic examination (puncture, etc.) that does not need you to spend a night in the hospital.
The Day Hospital of the Institut Jules Bordet has 43 day hospitalisation places including 31 single rooms.
- Opening hours
The Day Hospital Admissions office is open from Monday to Friday from 7.00 a.m. to 5.00 p.m.
- Contact
- Tel: +32 (0)2 541 33 78
- Tel: +32 (0)2 541 33 78
- Location
The Day Hospital is located on the ground floor.
When you arrive, please go the the reception desk at 90 Rue Meylemeersch 1070 Anderlecht.
- Liens vers :
- Déclaration d'admission en hôpital de jour : choix de la chambre et conditions financières
- Explications concernant la déclaration d'admission pour une admission en hopital de jour
Your hospital stay is decided in agreement with your doctor. Please go to the Admissions Department for the formalities. You will then be directed to the care unit where the nursing staff will look after you.
- Opening hours:
The Hospital Admissions office is open from Monday to Friday from 7.00 a.m. to 5.00 p.m.
- Contact:
- Tel: +32 (0)2 541 33 41
- Email: admissions@bordet.be
- Location:
Enter via 90, Rue Meylemeersch, 1070 Anderlecht.
- Links to:
- Déclaration d'admission (Admission registration)
- Explications concernant votre admission (Explanation about your admission)
- Biens et services (Goods and services)
- Déclaration de demande de chambre particulière (Request for a particular room)
- Your hospitalisation at the Jules Bordet Institute - Practical guide
- Informations for visitors: (see link below)
The visit schedule varies according to the department concerned: Hospitalization, ASTI (Intensive Care) or RESI (Resuscitation).
The patient undertakes to:
- Provide correct personal information
- Cooperate with the care teams
- Respect
- the other patients and their family and friends
- the staff as a whole
- the premises and equipment
- the Institute’s regulations
- Accept that the Institut Jules Bordet, as a university hospital, trains health professionals
The Institut Jules Bordet undertakes to :
- Provide quality care
- suited to your medical and psychosocial needs
- in consultation with your GP
- administered by competent and experienced multidisciplinary teams
- using the appropriate equipment
- by proposing n
- Respect
- your right to accept or refuse treatment
- your safety
- your intimacy and your privacy
- the confidentiality of your medical and administrative data
- Guarantee
- that you are provided with clear and comprehensible information on your care and the related costs
- that you have access to your medical details in accordance with the law
- that you know exactly who you are dealing with during the treatment
- that you have access to an interpreter if you speak neither French nor Dutch
- that you have access to an ombudsman
- that you have access to a religious or philosophical counsellor in accordance with your beliefs and who is recognised by the Institute
- that your comments and suggestions will be heard and taken into account.
Support and assistance
The welfare service can support you and your family with your administrative procedures. It can also help you to resolve welfare difficulties and prepare for when you leave hospital by proposing different solutions: help at home, a convalescence stay, admission to a care home, etc.
- Contact : Géraldine DECROLIERE
- Tel : +32 (0)2 541 34 27
- Email : servicesocial.bordet@hubruxelles.be
The Institut Jules Bordet is committed to providing you with the very best service and care. However, it is possible that some aspects of the care do not run as planned. If you have any comments, suggestions or complaints, you can contact the mediation service.
The hospital mediation service is free-of-charge and independent.
The mediator, with your cooperation and that of the person who is the subject of the complaint, helps you to get answers to your questions and, in case of disagreement, seeks to arrive at a consensus. If you are not satisfied with the result of the action proposed, the mediator tells you about the other alternatives for dealing with your request.
- Contacts : Claessens Françoise
- Tel : +32 (0)2 541 35 11 or +32 (0)2 477 28 96
- GSM : +32 490 13 84 58
- Email : mediation-ombudsdienst@hubruxelles.be
Intercultural mediation seeks to assist patients faced with the obstacle of understanding or expressing themselves in French or Dutch. Its main aim is to ensure optimal access for all to high level care.
The service proposes interpreters able to translate with precision and in the strictest confidence exchanges between patients and medical staff. You can contact them by using the contact details given below.
To benefit from this service during your stay at the hospital, please contact the head nurse or consultation reception. This applies whether you are a patient or an accompanier. You are advised to request an appointment as soon as you know the date of your consultation or visit.
Contact details for the cultural mediation service:
- Sylwia Szczepanska
- Language: Polish
- Tel : +32 (0)2 541.39.78
- Email : sylwia.szczepanska@hubruxelles.be
- Ouadi Abdel
- Arab Languages
- Tel : +32 (0)2 541.39.79
- Email : abdelouahhab.ouadi@hubruxelles.be
The common objective of the psychiatrists, psychologists, psychotherapists, neuropsychologists and smoking cessation specialists of the Psycho-Oncology Clinic is to preserve and improve the quality of life of patients with or who have had cancer.
- Contact (appointment)
- Karine Keller
- Tel : +32 (0)2 541 33 04
- Email : karine.keller@bordet.be
- Linda Foux
- Tel : +32 (0)2 541 33 04
- Email : linda.foux@bordet.be
- Karine Keller
Belgian law prohibits the use of tobacco in public places. Therefore smoking is not allowed anywhere in the hospital. However, if you are an in-patient and a smoker, a smoking cessation nurse will offer you an alternative to tobacco in the form of a nicotine substitute (patches, gum to chew, pastilles to suck). This service is free-of-charge and is under medical supervision. It guarantees you a comfortable stay while eliminating cravings.
The damage to health caused by tobacco is well known. Various cancers are promoted by active or passive smoking. It is not easy to quit this addiction. The professionals in our Centre d’Aide aux Fumeurs (CAF) are there to help you. Doctors or psychologists, the smoking cessation specialists of the CAF provide individual or group consultations, at the Institut Jules Bordet or in companies, institutions, schools and university. At your request, the doctor treating you can be informed of your progress with giving up.
The aim: to give you every chance to stop smoking!
- Tabacology (Appointment)
- Tel : +32 (0)2 541 30 55 (direct line)
- Tel : +32 (0)2 541 30 00 (central)
- Email : accueil_depistage@hubruxelles.be
- Smoking cessation specialists (contact)
- Catherine Primo
- Tel : +32 (0)2 541 32 78
- Email : aideauxfumeurs@bordet.be
- Martial Bodo, psychologist (French-speaking)
- Tel : +32 (0)497 108 100
- Email : martial.bodo@bordet.be
- Hilde Vandecasteele, psychologist (Dutch, French, English-speaking)
- Tel : +32 (0)496 170 380
- Email : hilde.vandecasteele@bordet.be
- Laurence Gilson, smoking cessation nurse (Consultations in French-Dutch and English)
- Tel : +32 (0)2 541 32 73 and +32 (0)477 898 972
- E-mail : laurence.gilson@bordet.be
- Catherine Primo
- Location :
- The consultations take place at the Prevention and Screening Clinic on the ground floor of 90, rue Meylemeersch - 1070 Anderlecht.
10/01/2023
The Institut Jules Bordet wishes to ensure that the religious or philosophical convictions of all are respected.
Only people who have requested the support of a lay counsellor or of a minister of the religion of their choice will receive a visit from them. Do not hesitate to ask the head nurse to ask for a visit when you are in hospital.
Thanks to the support of the «Association Jules Bordet» (Friends of the Institute), our Psycho-Oncology department runs a space intended to offer support to your children.
Psychologists organise creative workshops every Wednesday afternoon from 2.00 p.m. to 6.00 p.m.
It is open to all and is free-of-charge.
Volunteers of the «Association Jules Bordet» and the Volont’R greet you at the various entrances of the Institute. They are there to guide you and give you any practical information. The volunteers are not healthcare professionals. They offer you their experience, their willingness to help and their kindness and give you timely practical and non-medical help.
A team of volunteers, supported by the “Amis de l’Institut”, provides coffee or tea in the afternoon.
Various patient organisations, “Vivre comme avant”, “les Mutilés de la Voix” and “Comme une Bulle d’Oxygène (Volont’R)” and other support associations are partners of the Institut Jules Bordet.
Our medical teams
At the Institut Jules Bordet you are looked after by a multidisciplinary medical team.
It is made up of healthcare professionals specialising in oncology who work together so that you can benefit from the best treatment.
These multidisciplinary oncology meetings (COM) bring together the various medical, nursing, psychological and paramedical areas of expertise.
Our nursing and paramedical teams
Working together with the doctors, the paramedical team intervenes when specialist assistance is required to back up your treatment or to improve your comfort and quality of life. Physiotherapists, psychologists, speech therapists, dieticians, occupational therapists and nurses specialising in aesthetic treatments or pedicures work together all the time with the medical team and the healthcare team. Coordination nurses in oncological care (ICSO) are available to act as a link between all your internal and external care providers at the Institut Jules Bordet.
Titre
Services available to you
Restaurant and shop
The restaurant is located on the ground floor (90 Rue Meylemeersch, 1070 Anderlecht). It is open from 11.30 a.m. to 3 p.m. on weekdays (closed at the weekend).
The shop is located too on the ground floor and warmly welcomes you in a comfortable setting. Do not hesitate to go there with your family and friends. There you will find light snacks, books and magazines, toiletries, gifts, flowers, etc. The shop is open from 7.00 a.m. to 6.00 p.m. on weekdays and from 11.00 a.m. to 6.00 p.m. at the weekend.
- Contact:
- Phone : +32(0)2 541 36 86
Our Invoicing – Collection service
Our Invoicing – Collection service is available for all questions relating to your invoices and payments, by appointment only, from Monday to Friday from 8.30 am tot 12.30 pm.
- Address : Institut Jules Bordet
Rue Meylemeersch 90, 1070 Bruxelles (We are located on the ground floor – Route 1985) - You can contact us at
- 02/541.39.91 for all your questions regarding your invoice or to make an appointment, from Monday to Friday from 8.30 am to 12.30 pm ;
- 02/541.34.34 for all your questions regarding your payment or reminder or to make an appointment, from Monday to Friday from 8.30 am to 12.30 pm
- facturation-recouvrement@bordet.be
General information about Bordet Institute invoicing
The Patient Invoicing Department is your contact point for any post-invoicing questions.
- Invoices will generally be sent out within 8 to 10 weeks of your visit to the hospital.
- You may receive invoices additional to your main invoice at a later date. These invoices can be sent out up to two years from the date of the services in question.
- To avoid any collection charges, we request you to respect the payment deadline as stated on the invoice.
Before contacting our services we request you to consult the various questions and answers on the page FAQ
Your safety
Your valuables
The hospital is a public building where many people pass through. Despite the measures that have been put in place and our vigilance, the risk of objects being stolen exists. Never leave them unsupervised. The hospital cannot be held liable for theft and losses.
If you are hospitalised, it is sometimes possible to leave your valuables at Admissions Reception. Ask the nurse.
The single rooms in the surgical departments have a safe in which you can put your possessions in complete safety.
Tell the nurse of any problems straightaway. She will warn the internal security service.
Safety in the hospital
The Institut Jules Bordet has taken various steps to ensure the safety of patients and staff.
- Security officers are always on duty in the hospital.
- Outside visiting hours, hospital wards can only be accessed using entry passes.
- There is a videosurveillance system in place inside and around the hospital.
- The single rooms in the surgical departments have a safe.
- The hospital encourages payments to be made electronically.
- Vigilance awareness campaigns are carried out regularly, both internally and externally.
Sharing medical data
The health networks in Belgium permit the secure electronic sharing of medical information and health data between all Belgian hospitals and non-hospital doctors and care professionals. This approach is designed to permit – for persons having given their permission – the continuity of care between healthcare professionals in all circumstances.